Everything you're wondering

healwith is a medical concierge platform that helps international patients get cancer treatment, health check-ups and recovery after surgery in Korea. We handle hospital matching, visa support, translation, and end-to-end coordination, so you can focus on your care.

No. healwith is a registered international patient facilitator (Reg. A-2026-01-02-06761 by the Mayor of Seoul). We connect you with licensed Korean hospitals, but all diagnosis and treatment is performed by the hospital's medical team.

healwith is free for patients. From your first inquiry through post-treatment follow-up, we never charge you a service or concierge fee. You pay only the hospital, directly, for your treatment, healwith is compensated by its partner hospitals.

A coordinator is assigned to you within 1 business day and contacts you in your preferred language.

Yes. After intake, we arrange a pre-consultation video call with the matched specialist, with simultaneous medical interpretation in your language (Korean-Russian, Korean-English, etc.). For now, under Korean law, your own doctor at home needs to join the call. From May 27, 2027, an amended Korean law is expected to take effect, allowing you to have a video consultation directly with Korean doctors without your own doctor present.

In the inquiry form, choose “I want to know the diagnosis and treatment options sooner”: the “Documents first” section at the top is where you upload them. Photos, PDF, Word, DICOM and other formats are accepted, up to 100 files, and on a computer a CT or MRI disc from your hospital can be uploaded as a whole folder. You can also send them later: after you submit, your coordinator contacts you and you can add files to the same inquiry. Files are encrypted and shared only with the hospital you choose. If you are not sure what to send first, a diagnosis summary, pathology report and recent imaging are usually enough to start.

Primary focus on stomach, breast, liver, lung, thyroid, and colorectal cancer. We also coordinate for other oncology cases through our partner hospital network.

Your coordinator looks at your diagnosis, stage, language needs, budget and timeline, suggests suitable hospitals and passes on each hospital's own reply. The final choice is yours.

At a cooperating university/general hospital you receive diagnosis, surgery, and chemotherapy. At our partner immune-care hospitals (Immune Hospital of Korean Medicine) you recover afterward, with Korean-medicine immunotherapy, pain rehabilitation, nutrition, and side-effect management. healwith links both into one continuous care path.

Korean-medicine immunotherapy, thermotherapy, pain rehabilitation, customized nutrition and inpatient meals, and physical/psychological recovery support, tailored to your cancer type and condition after surgery or chemotherapy. The exact program is set by the hospital's medical team.

The weeks after surgery or chemotherapy are when immunity is lowest and side effects appear. Structured recovery care (monitored nutrition, immune and pain management, and a calm environment) can support a smoother recovery compared to managing alone. healwith coordinates surgery and recovery so the transition is seamless, with interpretation throughout.

It depends on your condition, recovery care can be inpatient or outpatient. Programs typically range from a few days to several weeks. Your coordinator and the medical team set a plan that fits your treatment timeline and visa, and adjust it as you recover.

It depends on nationality. Most patients need a medical visa (C-3-3 for short-term under 90 days, G-1 for longer treatment). The invitation letter is issued by the hospital, and a healwith coordinator passes it on to you and guides you through the application.

Yes. We assist one or more accompanying family members with their visa application (usually C-3-3 or C-3-9) and coordinate accommodations for them during your treatment.

You pay only the hospital, directly, for your treatment (in KRW, by credit card, cash, or wire). healwith does not charge patients any service or concierge fee, you pay us nothing.

Yes. Under Article 8(2) of Korea's Act on Overseas Expansion of Healthcare and Attraction of Foreign Patients, the registered attracting medical institution (the hospital) must provide a treatment contract and an estimated treatment cost before any treatment contract is signed. healwith, as a registered facilitator, delivers that quotation to you in your language or English and walks you through it. It details treatment costs and the refund policy. The facilitator fee, a statutory disclosure item, is the amount the Company receives from the hospital, it is not charged to you.

Nothing is charged by healwith. We never take a fee from patients, so there is no cancellation fee on our side, consultation, hospital matching, the pre-consultation video call and the written estimate are all free, and you can stop at any point before signing a treatment contract at no cost. If you have already paid a deposit directly to a hospital, that hospital's own refund terms apply; those terms are written in the estimate you receive before you sign anything.

Data is protected with encrypted connections (TLS 1.3) in transit and AES-256 encryption at rest. We follow Korean PIPA as our baseline and reflect the relevant requirements of your country of residence (such as the EU GDPR and Kazakhstan Law 94-V). Sensitive health data requires explicit separate consent and is shared only with hospitals you choose. After the service ends, it is kept only for the periods set out in Section 6 of the Privacy Policy and then destroyed.

Yes. You can request access, correction, or deletion of your personal data at any time by contacting our DPO (admin@healwith.co.kr). Medical records retained by hospitals are subject to their own legal retention periods (typically 10 years under Korean Medical Service Act §22).