Terms of Service

These Terms govern the rights, obligations, and responsibilities between BONROI (hereinafter the "Company") and users in connection with the use of the medical concierge service "healwith" (hereinafter the "Service") provided by the Company, as well as other necessary matters.

1. "Service" means all services related to the attraction of foreign patients provided by the Company, including medical institution matching, appointment support, visa and stay assistance, interpretation, travel convenience, and post-care.

2. "User" means any person who agrees to these Terms and uses the Service, including both members and non-members.

3. "Patient" means a person who wishes to receive medical care from a medical institution through the Service, or such person's guardian.

4. "Medical Institution" means a hospital, clinic, or specialized medical facility located in the Republic of Korea that is partnered with the Company.

5. "Attraction Business Registration" means the registration with the Ministry of Health and Welfare under Article 6 of the Act on Support for Overseas Expansion of Medical Services and Attraction of Foreign Patients of the Republic of Korea.

1. The Company is not a medical institution and does not provide diagnosis, treatment, or prescription.

2. The Company is an entity registered as a foreign patient attraction business and performs the roles of matching, information delivery, and convenience support between users and medical institutions.

3. Medical consultation, examination, and treatment are conducted entirely under the judgment and responsibility of the medical staff of the relevant medical institution, and the Company bears no medical liability for the outcomes thereof.

4. AI-based information provided within the Service (such as symptom guidance and matching recommendations) is for reference only and does not constitute a medical diagnosis or recommendation. For any actual medical decision, please consult medical professionals.

1. A person wishing to use the Service applies for a use contract by entering the required information in the form prescribed by the Company and agreeing to these Terms and the Privacy Policy.

2. Where a child under the age of 14 uses the Service, the consent of the legal guardian shall be verified without exception. For treatments to which the principle of guardian accompaniment applies, the Company shall separately verify the guardian's information.

3. The Company may refuse an application for use in any of the following cases:

a. Entry of false information;

b. Use for the purpose of violating laws or public order and morals;

c. Where provision of the Service is impossible due to technical constraints.

In accordance with the relevant laws, the Company shall, before the patient enters into a treatment contract, give notice of the following matters in writing (including electronic documents) in the user's native language or in English:

1. The estimated amount of treatment costs and the basis for their calculation;

2. The rate or amount of the attraction commission the Company receives from the medical institution;

3. Incidental costs such as stay and interpretation;

4. The method of payment of treatment costs and the refund conditions;

5. The procedure for handling complaints and disputes (including guidance on the Korea Medical Dispute Mediation and Arbitration Agency).

The above matters shall be provided in the form of a quotation, and the Service shall commence in earnest after the user's confirming signature.

1. The user shall provide accurate and up-to-date information (including medical records). The user is responsible for any medical outcomes or visa issues arising from false information.

2. The user shall comply with the laws of the Republic of Korea, the internal rules of medical institutions, and immigration-related regulations.

3. The user shall keep confidential any information regarding other users or medical institutions that the user comes to know while using the Service.

4. The user shall not engage in any of the following acts:

a. Defamation of the Company, medical institutions, or other users, and unlawful recording, filming, or dissemination;

b. Fraudulent use of the system, insertion of malicious code, or reverse engineering;

c. Unauthorized use of another person's passport or medical information.

1. The Company shall not engage in any act prohibited by the laws governing the provision of the Service or by these Terms, and shall use its best efforts to provide a stable Service.

2. The Company shall implement the safeguards set out in its Privacy Policy to protect users' personal information.

3. The Company shall operate a dedicated channel for the relief of users' complaints and damages.

1. The fees for the Service shall be based on the amounts specified in the prior quotation (Article 5).

2. Payment shall be made through the payment service provider designated by the Company, and credit cards, bank transfers, international remittances, and other methods are supported.

3. Refund standards:

a. Where the Service is not provided due to reasons attributable to the Company — full refund;

b. Where treatment becomes impossible due to circumstances of the medical institution — refund of the portion of the Company's commission;

c. Where the user terminates the contract for the user's own reasons — treatment costs shall follow each medical institution's refund policy, and the Company's commission shall be refunded after deduction at a rate corresponding to the stage of service progress;

d. Medical services already rendered (such as examination or surgery) are non-refundable.

1. All diagnosis, treatment, surgery, prescription, and care are conducted under the judgment and responsibility of the relevant medical institution and its medical staff.

2. The Company bears no medical liability for the negligence, side effects, medical accidents, or medical disputes of medical institutions. However, the Company shall exercise reasonable due care in the selection of partner medical institutions.

3. In the event of a medical accident, the user may claim damages directly against the relevant medical institution, and the Company shall provide guidance regarding the Korea Medical Dispute Mediation and Arbitration Agency (https://www.k-medi.or.kr) and communication support.

1. The Company shall not be liable for any interruption of the Service due to force majeure events such as natural disasters, war, terrorism, pandemics, or changes in immigration policy.

2. The Company shall not be liable for damages arising from causes attributable to the user.

3. Even where the Company's liability is established, the Company's total liability for compensation shall not exceed the total amount of commissions the relevant user has paid to the Company. However, this shall not apply to damages caused by the Company's willful misconduct or gross negligence.

4. This Article shall apply to the extent that it does not contravene mandatory provisions of law.

1. The rights to the works (text, images, software, trademarks, etc.) included in the Service provided by the Company belong to the Company or the legitimate rights holder.

2. The user may not reproduce, distribute, or create derivative works from such works without the prior written consent of the Company.

3. With respect to content such as reviews and testimonials that the user provides through the Service, the user grants the Company a non-exclusive license to use such content for the purposes of operating and promoting the Service.

1. The Company may, after prior notice, suspend the user's use of the Service or terminate the contract where the user falls under any of the following:

a. Violation of these Terms;

b. Infringement of the rights of others;

c. Violation of law.

2. The user may terminate the contract at any time. However, the refund standards of Article 8 shall apply to services already rendered.

1. These Terms shall be governed by the laws of the Republic of Korea.

2. Disputes between the Company and the user shall first be resolved through consultation, and where consultation is not possible, the parties may undergo mediation by the following organizations:

a. Medical disputes: Korea Medical Dispute Mediation and Arbitration Agency (https://www.k-medi.or.kr);

b. Consumer disputes: Korea Consumer Agency (https://www.kca.go.kr);

c. Personal information disputes: Personal Information Dispute Mediation Committee (https://www.kopico.go.kr).

3. Where a dispute proceeds to litigation, the Seoul Central District Court shall be the court of first instance having jurisdiction. However, where the user's address is outside the Republic of Korea, the user may choose the court having jurisdiction over the user's place of residence.

1. These Terms are provided in Korean, English, Russian, Kazakh, Chinese, and Japanese.

2. In the event of any discrepancy in interpretation among the translated versions, the Korean version shall prevail for legal effect within the Republic of Korea. However, where the consumer protection law of the user's nationality or place of residence requires a different standard as a mandatory provision, such provision shall prevail.

1. The Company may amend these Terms to the extent that it does not violate the relevant laws, and shall give notice within the Service and by email at least 7 days before the effective date of the amendment (30 days in advance for amendments unfavorable to users).

2. If the user does not agree to the amended Terms, the user may terminate the contract. If the user continues to use the Service after the effective date of the amended Terms, the user shall be deemed to have agreed to the amendment.

· Trade name: BONROI — Service name: healwith

· Business type: Sole proprietorship

· Representative: JUYOUNG KANG

· Business Registration Number: 463-35-00902

· Foreign Patient Attraction Business Registration Number: A-2026-01-02-06761 (registered with the Mayor of Seoul; valid 2026-03-11 to 2029-03-10)

· Address: Room 613, 385 Gangseo-ro, Gangseo-gu, Seoul, Republic of Korea (Magok-dong, Woosung SB Tower)

· Email (integrated for customer / legal / privacy): admin@healwith.co.kr

· Phone: +82-10-4772-1075 (international) · 070-7500-7795 (domestic)

· Business hours: Weekdays 09:00-18:00 KST